We are currently handling a higher than normal volume of support request. It may take longer than normal to receive replies from Ninja Kiwi support. Please be patient, we will get back to you as soon as possible.
Bloons TD Battles 2
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I keep having to download new content each time I play. My opponent leaked Bloons but didn't lose any lives. I'm trying to battle but keep getting sent to the Chests screen. Why do I see generic usernames?
Bloons TD 6
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Why am I seeing generic usernames? If I'm playing Bloons TD 6+, can I play co-op with someone on the normal version of the game? Can I sync game data between the normal version of the game and Bloons TD 6+? What's the difference between Bloons TD 6+ and the normal version? Epic Store - I'm stuck at Step 1 of 9 Linking Mobile/Steam accounts to BTD6 on Epic Store Account Flagged for Hacking Why am I seeing the "Something is blocking access to our game services" error? The game tells me to update but there's no update available. Why am I seeing "Game Types Not Compatible" error when attempting to create/join co-op matches?
Bloons TD Battles
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Stickers for iMessage (iOS 10+ only) How do I record my games? (iOS) How to sync your data from mobile to Steam! I'm experiencing frequent lag/disconnections. I see bloons leaking, but my opponent isn't losing lives! I want to change my username.
Bloons Monkey City
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How do I create a support ticket in-game? I keep seeing "Downloading Latest Content" when I launch the game. Can I play the game offline?
Bloons TD 5
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Why am I seeing a license error when I try to play the game? (Android) I purchased this game before, but I'm being asked to pay again.
SAS: Zombie Assault 4
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I want to change my username.
General Help
General
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Facebook Based Account Recovery Having trouble logging in to the website? I need to change the Facebook profile linked to my account. How do I sign out of an account? I need to change my email address. Can I log in with my ninjakiwi.com account?
Website Help
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I'm getting error code 3006 when I try to register I purchased BTD5 Deluxe in the past, how do I get my Steam key?
Press, Marketing & YouTube
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I'm a content creator, where can I find a press kit for your game? YouTubers & Streamers Contact
Merchandise
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When will I get my order? Where will my order ship from? Will I be charged customs for my order? My order should be here by now, but I still don't have it. What should I do?
Data Privacy and Protection
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Privacy Choices Overview What is Service Data and PII? Who owns and controls Service Data? How does Ninja Kiwi use Service Data? Who are Ninja Kiwi's sub-processors?