Can't download a game: Error Code 18 or 963 or 907

Hayley-Belle -

If you encounter Error 18, 963 or 907 please try the following:

  • Go to Settings
  • Storage 
  • Unmount SD card
  • Free up some internal storage space if you can

Now, try installing the app again to see if that works. If so, you can mount the SD card again once it's done.

If this doesn't help, please submit a support request and we'll be in touch with you as soon as possible.

Have more questions? Submit a request